SpeakRank Support
Help with your CELPIP speaking study library, purchases and listening on iPhone.
Coming soon to the App Store. SpeakRank is not yet publicly available. This guide describes the app prepared for launch.
Contact support
Email:
Please include your iPhone model, iOS version, SpeakRank version, the affected series or tutorial, and what happened. Include the exact error message or a screenshot if helpful.
Do not send passwords, payment card details or other sensitive personal information. Apple handles purchase, billing and refund assistance.
Series and purchases
What is included free?
The app and Series 001 are free. Series 002–007 are each a separate one-time purchase, with the price shown in the app for your App Store region. There is no subscription.
Every series covers all eight speaking tasks with eight tutorials. Each tutorial includes a lecture, a model answer, a slower model recording and ten study slides. Buying one series unlocks that series, not the other paid series.
How do I restore purchases?
- Connect to the internet and use the Apple Account that made the purchase.
- Open the Series screen and tap Restore purchases below the series list. The same action is available on the purchase sheet.
- Complete any Apple Account prompt, then download the restored series if its audio is not on this device.
Restoring purchases restores access to owned series; it does not restore locally stored bookmarks or listening history. If no purchases are found, check the Apple Account used for the original purchase. If restoration fails, check your connection and try again.
What if a price or purchase does not load?
Check your internet connection and use the retry control on the purchase sheet. A purchase awaiting approval must be approved before access becomes available. If payment succeeded but a series remains locked, try Restore purchases.
Purchases use Apple's standard license terms. Contact Apple for billing or refund help.
Downloads and offline listening
How do I prepare for travel?
- While connected to the internet, open Downloads using the download button in the library heading.
- Choose Download for each series you want to hear. Unlock a paid series first if needed.
- Wait until each series shows Available offline. Try playback before leaving your connection.
Downloads contain a whole series: eight tutorials and 24 recordings. Once its audio is available on your device, you can listen offline and with the screen locked. Purchases, restoration and new audio downloads need an internet connection.
What if an audio download fails?
Check your connection and available device storage, then open Downloads and tap Retry for the affected series. Wait for Available offline before relying on it without a connection. A failed download does not remove an existing purchase or require another payment.
How do I remove downloaded audio?
Open Downloads, tap Remove beside the series, then confirm Remove audio. This removes audio for all eight tutorials in that series. Your purchase access, bookmarks and listening progress stay saved. You can download owned audio again without purchasing it again.
Why is audio not playing?
Check the volume and the selected headphones or speaker, confirm the series shows Available offline, and make sure you have access to that series. If playback stopped at the end of a timer, check the sleep timer in the player. Reconnect and retry the download if the audio is missing.
Use Play all for continuous listening. The player also offers playback speed, a sleep timer and Up next. In the Audio menu, choose Model answer or Slower model to hear the example separately.
Study tools and local data
Where are my saved lessons?
Tap a tutorial's bookmark to save it. The Saved tab brings together your bookmarked tutorials across every series. Saving a lesson does not download its audio or unlock a paid series.
Are transcripts included?
No. SpeakRank does not include tutorial transcripts. Choose Full tutorial in the player, then open Slides for ten study slides per tutorial. Browse at your own pace or enable Follow audio. Use Scene image for the picture tasks.
Do I need an account, and where is my progress stored?
No separate SpeakRank account is required. Bookmarks, listening positions, completion and playback settings stay on your device and may be included in backups according to your device settings. SpeakRank does not send this learning history to a developer-operated server.
Removing downloaded audio preserves that learning data. Deleting the app removes its local learning data. Purchases remain associated with your Apple Account and can be restored, but restoring purchases does not bring back learning history.
How do I reopen the introduction?
Tap the question-mark button beside the library tabs to open How to use, then choose View introduction.
About SpeakRank
SpeakRank is an independent study app and is not affiliated with or endorsed by the CELPIP test provider. It does not guarantee a test score.
Read the SpeakRank Privacy Policy or return to the product overview.